Shipping policy

SHIPPING & ONLINE ORDER POLICY

Thank you for shopping with Ambiente Gifts, Decor & Design! Please review the following information before placing your order. For questions or assistance, contact info@ambientegifts.com.

Order Processing

Orders requiring shipping are prepared and fulfilled on business days only, excluding weekends and statutory holidays. Orders placed during these times will be processed on a following business day.

Order processing time is separate from shipping transit time. Selecting Express shipping applies to the carrier’s shipping service and does not guarantee immediate or same-day fulfillment.

Shipping Rates & Availability

We currently offer shipping within Canada. Standard and Express options for eligible orders are displayed at checkout, with rates based on destination and order weight.

Orders over 5 kg and deliveries to Yukon, Northwest Territories or Nunavut require a shipping quote before purchase. Please email us with your selected items, quantities and delivery postal code so we can confirm the cost.

Selected larger products have separate shipping arrangements. Where available, their shipping charges will appear at checkout. If no shipping option appears for your order, please contact us for assistance.

Estimated Delivery Times

Shipping times are estimates and begin once the carrier has collected and accepted your parcel—not when your order is placed or a shipping label is created.

Estimates exclude order processing time, weekends and statutory holidays. Missed or delayed carrier pickups are outside our control and are not included in the estimated transit time. Weather, service disruptions, peak shipping periods and remote destinations may also affect delivery.

We cannot guarantee arrival by a specific date. If your order is time-sensitive, please contact us before purchasing.

Tracking & Delivery Concerns

Tracking information will be provided when available. Please allow time for the carrier’s first scan and subsequent updates to appear.

If your parcel appears delayed, lost or marked as delivered but cannot be located, please contact us promptly so we can assist with a carrier inquiry.

Shipping Address

Please check that your shipping address and contact details are complete and accurate before submitting your order. If you notice an error, contact us immediately. Changes may not be possible once an order has been processed or handed to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address, or an unclaimed parcel returned to us, may be the customer’s responsibility. We will confirm any additional charges before reshipping.

In-Store Pickup

In-store pickup may be available sooner than shipped orders, including during store opening hours on weekends or holidays.

Please wait until you receive confirmation that your order is ready before visiting. Pickup is available during our current store hours.

Online Returns & Order Concerns

All online purchases are final sale. Please review product descriptions, dimensions and photographs carefully before ordering. If you have questions, we are happy to help before you purchase.

For damaged, defective or incorrect items, please contact us promptly, ideally within seven days of delivery, and include your order number and photographs where possible. Retain the item and its packaging while we review the issue.

Any return must be approved by us in advance. For discretionary returns we agree to accept, return shipping is at the customer’s expense. For damaged, defective or incorrect items, we will confirm the appropriate resolution and any shipping arrangements with you.

Nothing in this policy limits your rights under applicable consumer protection laws.