Refund policy
IN-STORE RETURN POLICY
REGULAR MERCHANDISE RETURNS/EXCHANGES
Returns and exchanges for regular merchandise will be accepted within 7 days of the original purchase date. Refunds will be given in the original form of payment. The original sales receipt is required for all returns/exchanges. All returns/exchanges are subject to approval by Ambiente Staff. Returned goods must be in original condition - new, unused, tags attached. All discounted merchandise is final sale.
RETURNS WITH A GIFT RECEIPT
Gifted items can be returned for store credit/exchange with in 7 days of the original purchase date with a gift receipt. Store credits can be used towards a future purchase, and will not expire. Refunds will not be issued for gift receipts.
SEASONAL MERCHANDISE POLICY
All seasonally themed merchandise becomes FINAL SALE within 14 days of the holiday (Ex. Christmas themed items cannot be returned/exchanged from Dec. 10th onwards, regardless of when the items were purchased). The Seasonal Merchandise Policy superceeds all other return policies, as such, a themed item may become final sale whether your receipt has been stamped final sale or not, and may shorten or null the regular return policy.
RETURNS WITH A GIFT RECEIPT
Gifted items can be returned for store credit/exchange with in 7 days of the original purchase date with a gift receipt. Store credits can be used towards a future purchase, and will not expire. Refunds will not be issued for gift receipts.
SEASONAL MERCHANDISE POLICY
All seasonally themed merchandise becomes FINAL SALE within 14 days of the holiday (Ex. Christmas themed items cannot be returned/exchanged from Dec. 10th onwards, regardless of when the items were purchased). The Seasonal Merchandise Policy superceeds all other return policies, as such, a themed item may become final sale whether your receipt has been stamped final sale or not, and may shorten or null the regular return policy.
ONLINE RETURN POLICY
The following is for ONLINE purchases only.
All online purchases are final sale. Please review product descriptions, dimensions and photographs carefully before ordering. If you have questions, we are happy to help before you purchase.
For damaged, defective or incorrect items, please contact us promptly, ideally within seven days of delivery, and include your order number and photographs where possible. Retain the item and its packaging while we review the issue.
Any return must be approved by us in advance. For discretionary returns we agree to accept, return shipping is at the customer’s expense. For damaged, defective or incorrect items, we will confirm the appropriate resolution and any shipping arrangements with you.
